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Update on Provision of Passport Services

Passport Online

The Passport Service has paused operations in line with the move to Level 5 of the Government's National Framework on Living with COVID-19 from 24 December 2020.

Passport Online is open to all applicants, including children, renewing their passports and those applying for their first passport who are resident in Ireland, UK, EU, EEA and Switzerland. These applications will be processed when the Passport Services resumes operations at Level 4.

To apply via Passport Online, please click here.

We are requesting that customers do not submit supporting documentation to us. If you have submitted supporting documentation to us, it is will be held securely. If you need documents returned to you, please contact our WebChat service

If you have not submitted supporting documents, please wait to submit until Ireland has returned to Level 4 or lower on the National Framework for Living with COVID-19.

Emergency Passport service

If you need a passport for travel in an emergency, please contact us through our WebChat service.

An emergency is defined as death or grave illness of an immediate family member, with a need for urgent travel within the next few days or for emergency medical treatment of the applicant.

The Emergency team will request proof of emergency.

First-time applications require a longer processing time.

If you are undertaking a non-essential journey with a reasonable excuse, please contact our WebChat service.

Documents cannot be delivered by hand as our offices are closed. Please do not post any documents to us until you have contacted our WebChat service

Please note that passport cards will not be produced during Level 5 restrictions.

This is a difficult time for us all. Even though our services are restricted we will continue to do our very best to help you at this time.

Contact Us

During Level 5, our phone lines are closed. If you need a passport for travel in an emergency (death or serious illness of a family member or for emergency medical treatment of the applicant), please contact us through our Customer Service Hub.

For the most up to date travel advice please check: dfa.ie/travel/travel-advice. If you are abroad, you should contact your local Irish Embassy or Consulate. They can advise you about your options for travel.

We advise citizens to follow HSE guidelines on restricting movements.

Passport Express

The processing of Passport Express applications, including Northern Ireland Passport Express and Great Britain Passport Express, is paused. The turnaround time after we resume will be 6-8 weeks.

Foreign Birth Registrations

The processing of Foreign Birth Registrations has paused in line with the move to Level 5 of the National Framework for Living with COVID-19 from 24 December.

If you have submitted supporting documentation to us, it will be held securely. However, we cannot retrieve supporting documents at this time.

If you have not submitted supporting documents, please wait until Ireland has returned to level 3 or lower on the National Framework for Living with COVID-19.

If you have an FBR query, please see here 

International Postal restrictions

During COVID-19, the Passport Service are working with An Post to deliver Passport Online.

An Post are continuing normal deliveries in Ireland, Northern Ireland, Great Britain and most of the European Union.

There are some international restrictions due to COVID-19. Information on An Post's international postal services are available here .

Where there is no An Post International service available, we are working to deliver Passport Online through our network of Embassies and Consulates. If you have pre-paid for delivery (€15), there will be no further charge.

Latest passport turnaround information

These turnaround times are for applications submitted in Ireland, Great Britain and via our Passport Online service. Turnaround times are estimates based on current averages. They are not a service delivery guarantee.

If you submitted a paper based application through an Embassy or Consulate abroad, please see the Embassy website for your country of residence.

Passport Online: First time applicants

Irish citizens can apply for first time passports and renewals online if they are resident in

  • Ireland,
  • Northern Ireland,
  • Great Britain,
  • the European Union,
  • Iceland,
  • Liechtenstein,
  • Norway
  • Switzerland

This fast, secure and convenient service is available 24 hours a day, 7 days a week, 365 days a year.

If you have already submitted a paper application, you cannot apply online.

Complex renewals

This is when you have to submit extra documentation or you are changing information on your passport. For example, this could be changing your name or a lost or stolen passport. All applications for children are complex renewals. This is because the consent of all guardians has to be verified.

Simple renewals

This is when all the information on your passport is the same as your previous passport.

First time applicants

This is the first time you have applied for your Irish passport.

If you need to submit extra documents, the average turnaround time starts when we receive them.

Postage time is not included in the average turnaround time. Postage will be longer for applicants outside of Ireland.

Online application type

Current average turnaround times

Simple renewals

5 working days

Complex renewals

10 working days

First time applicants

20 working days

Paper Applications (via An Post)

Posted application type

Current average turnaround times

Adult and child renewal
6-8 weeks

First time application

6-8 weeks

Lost/stolen/damaged replacement

6-8 weeks
Adult and child renewal posted from Northern Ireland 6-8 weeks

First time application posted from Northern Ireland

6-8 weeks

Lost/stolen/damaged replacement posted from Northern Ireland

6-8 weeks

See how to apply by Passport Express in Ireland, Northern Ireland and Great Britain

Type of passport application

Current average turnaround times

Great Britain Renewals (paper)

365 days

Great Britain First Time Applications

365 days

Great Britain Passport Express

6-8 weeks

Two post offices currently offer a Passport Express service in Great Britain.

Applicants are strongly advised not to book flights until they have their passport.