Contact the Passport Service
If you have a query regarding Passport applications, please contact our WebChat team who will be happy to assist you. Please note that we are unable to answer Foreign Birth Registration queries on Webchat. Further information on Foreign Birth Registration can be accessed here.
If you have a query regarding Passport applications, please contact our WebChat team who will be happy to assist you. We cannot assist by phone at this time.
Question: Are you waiting to receive back the supporting documents from your passport application?
Answer: Your new passport is sent to you separately to your supporting documents. At the moment there is a 4 - 6 week delay in sending back supporting documents. This is the same delay for all applicants and we are trying to work through this as quickly as possible.
Please note that while all webchat operators are staff of the Department of Foreign Affairs and Trade, this software solution is powered by a third party: Comm100.
Further information available at:
Track your Passport
You can track the progress of your Passport/Passport Card application using your 11-digit application number.