Contacting the Norwegian Authorities in an emergency

In the event of an extreme emergency, the following numbers are called in Norway:

• 110 - Fire
• 112 - Police
• 113 - Ambulance
• 120 - Emergency at open sea
• 1412 TDD (textphone for the deaf or hearing impaired)

All emergency operators speak English. The Norwegian word for Emergency Services is Legevakt.

For routine queries, Google the nearest police station to your current location for contact details; there will be at least one officer proficient in English to answer your query.

Lost/Stolen passport?

If your passport has been lost or stolen, you can read more on how to replace it. 

European Health Insurance Card

European Health Insurance Card and Travel Insurance

We advise you to get a European Health Insurance Card (EHIC) before you travel to Norway. This card replaces the E111 form and entitles you to emergency medical treatment on similar terms as a Norwegian citizen.

The EHIC is not a substitute for travel insurance and doesn't cover medical repatriation, ongoing medical treatment or treatment of a non-urgent nature. You can apply for an EHIC online here.

It is essential to acquire comprehensive travel insurance before travelling to Norway. Your travel insurance policy should cover the entire period you are abroad until you arrive home. Always check the conditions and exclusions of your policy; most policies will not cover drink or drug-related incidents.

Your policy should at the very minimum cover the following:

• medical and health cover for an injury or sudden illness abroad, including medical evacuation/repatriation
• 24 hours emergency service and assistance
• personal liability cover (in case you are sued for causing injury or damaging property)
• lost and stolen possessions cover
• cancellation and curtailment cover
• cover for activities that are often excluded from standard policies (e.g. activities such as skiing)

Crime

Accident/assault victims

We will do everything possible to assist you if you have been the victim of an accident or assault. We can provide information on local legal and medical practitioners, but we cannot give you legal or medical advice, or formally recommend or pay for doctors or lawyers.

All cases are treated in complete confidence. We can also help you contact friends and family and assist with arrangements to get you home, if that is your wish. All persons who have been assaulted or in an accident must report the incident to the Police. If necessary, and particularly in serious cases, the police will provide an interpreter. The Embassy can provide some practical information, but it is essential to engage a local lawyer to act as your representative if a prosecution is being considered.

Arrest

If you are arrested, you may ask the Norwegian authorities to inform the Embassy of your arrest.

The Embassy can:

• Visit you once you have been charged and detained - a visit cannot take place while under arrest and awaiting a court hearing
• If necessary, provide you with a list of local English speaking lawyers
• Advise you about the prison system and about your entitlement to visits, mail and other facilities
• Bring details of any medical condition you may have to the attention of police or prison officials
• Pursue with the prison authorities on your behalf any complaints about ill-treatment or discrimination
• Pass messages to and from your family

However, the Embassy cannot:

• Secure better treatment for Irish citizens than local or other nationals receive
• Give or pay for legal advice
• Recommend specific lawyers
• Interfere with or influence the proper operation and  application of the local judicial system
• Provide any financial assistance while you are in prison
• Pay bail bonds or fines

Death and Illness Abroad

Death Abroad

If a member of your family dies while abroad, the Irish Embassy will provide all possible assistance in dealing with the formalities that arise in these situations.

The Embassy can:

• Arrange to have the next of kin of the deceased informed by the Garda Síochána
• Assist relatives to appoint a local undertaker
• Assist with procuring documents such as death certificates or medical or police reports
• Assist relatives to communicate with the Police and other authorities

However, the Embassy does not:

• Investigate the circumstances of the death
• Pay expenses relating to local burial or cremation
• Pay the cost of repatriating the remains
• Pay for relatives to travel to where the death occurred or to accompany the remains to Ireland

If the deceased was covered by travel insurance, it is important for next of kin to contact the insurance company without delay. If there is no insurance cover, the cost of repatriation or burial will have to be met by the family.

Families should be aware that the time required to repatriate remains to Ireland varies depending on the circumstances of a death. A delay of a week is quite usual from Norway. However, there may be circumstances where repatriation can be delayed for longer.

In cases of sudden or unexpected death an autopsy may be required. Further investigation may be necessary before a decision as to cause of death is reached. If death was caused by a criminal act, the police will be ordered to conduct a full investigation. This can delay the release of the body for burial.

Illness/Hospitalisation

In an emergency, please go to the nearest public hospital. If you have run out of prescribed medication, bring your empty box of medication to a pharmacy to see if it can be filled before looking for a doctor.

If you become ill or require hospital treatment while in Norway, you or your friends/family can contact the Embassy/nearest Honorary Consulate for assistance if you need help in dealing with the situation.

The Embassy can:

• Offer general advice on the local medical services
• Assist in liaising with doctors or hospitals
• Advise relatives or friends about accidents or illnesses
• Assist in arranging repatriation to Ireland

It is important to stress that the Embassy does not have funds to pay hospital bills or meet other medical expenses on your behalf.

Also, the Embassy does not:

• Provide medical advice
• Pursue insurance companies about payment of or refund of the cost of medical treatment
• Pursue claims for compensation relating to negligence, injury or any other matter
• Pay for visits by relatives